I had some water damage in my home-which was all new construction and only one year old. I called others before calling Grout Medic and no one could figure it out. No one wanted to take responsibility. The longer it took, the more water damage there was and the more upset I became. Then I found Grout Medic. Grout Medic came to inspect the damage and within minutes they figured out what the problem was and came up with a solution and fixed the problem. The actual cause of the problem was an easy fix and the fee Grout Medic charged was very fair. I would use them again in a heartbeat. Both Kevin and Corbin were awesome!! Thank you!!!!
Work requested- Steam clean and Recaulk shower.
Work Quality- 2/5
Customer Service- 1/5
Was quoted 3-4 hours of work at 1:30. Guy showed up 2 hours early and stayed for less than an hour. I called him after his departure and asked why something was caulked. He says "yeahhh.... I saw that but did not do it". I agreed to a random time the following day he would be back to finish it. He did not come. After several emails and phone calls for days to the office the owner finally called and made him come back. He came back and did a very sloppy job. Looks like someone used a jumbo marker and slopped some caulk around. I paid 100 bucks for cleaning and the doors were not even touched. I will never use this company again, very disappointing and upsetting experience.